500 W 143rd St.
New York, NY 10031

To utilize my technology, managerial, customer service, and communication skills in a challenging work environment.

Ziff Davis
Project Manager for Web Development, June 2015-Present
Collaboration Award 2015: Motorola Droid Holiday Campaign     Collaboration Award 2016: Creating Accessibility
-        Coordinated projects related to 7 digital properties, internal Enterprise Software, Ad Product, Business Intelligence Reporting and Data Infrastructure, Finance Reporting, and Network Security Software
-        Responsible for JIRA Administration for workflows across 15 projects queues
-        Produced CapEx reports for Finance reporting to parent company
-        Obtained requirements for upcoming development from internal stakeholders across multiple business units
-        Generated and implemented new workflows to improve efficiency and communication

CBS Local Digital Media
Project Manager for Web Development, January 2011-June 2015

-        Responsible for the coordinated management of multiple projects
-        Obtain requirements for upcoming development from internal and external stakeholders
-        Responsible for staff management and prioritization in a fast paced work environment
-        Technically review all UX and UI designs prior to development
-        Autonomously redline features which could impede desired launch date
-        Produced project status reports and resolved day to day issues
-        Emergency triage contact for high priority technical support issues

CBS Local Digital Media
Technical Support Representative, May 2010-January 2011
  -    Integral in the diagnosing and escalation of live issues
  -    Manage outside vendor issues in tandem with internal technical support requests
  -    Generate reports from JIRA and lead weekly review of open issues with Operations
  -    Troubleshoot and correct HTML and CSS issues within the CMS
  -    Manage and prioritize the DEV and QA timeline of all live bugs

Topps Company
Consumer Relations Supervisor, May 2008-May 2010
  -    Administrator for Customer Relationship Management software and web based internal and vendor admin tools
  -    Manage outside vendor issues in tandem with consumer complaints
  -    Manually input and manage all data within multiple internal admin tools with consumer facing components
  -    Generate consumer solutions for large scale products
  -    Creatively solve difficulties regarding web-based, consumer facing information
  -    Integral in the re-invention of many internal product processes
  -    Manage both a local and a satellite team
  -    Negotiate supply costs, vendor contracts and proposals, and individual consumer escalations

Technical Support, January 2008 - April 2008 
    -    Integral in the diagnosing and escalation of live issues
    -    Product lead for Medscape and Continuing Medical Education requirements and procedures
    -    Managed customer issues on a wide variety of topics from medical to technical
    -    Fast-paced environment requiring multitasking ability between 6 applications  and two phone lines

Macintosh and PC operation, basic Linux, RubyRails script operation, Django CMS, WordPress CMS, Word, Excel, PowerPoint, Adobe Photoshop, Visio 2003, Cacoo, OS X, OS 9, Web browsers (Safari, Firefox, Explorer, Camino), RightNow CRM, Basecamp, JIRA, basic HTML & CSS, Paypal Merchant Gateway, NPC Merchant Processing, Cybersource Merchant Admin, Flow Streaming Solutions, GitHub, Navision, basic Python

BFA Musical Theatre, Florida State University
Playing the Guitar, Musical Theatre (performed in the National tour of Cats), World of Warcraft aficionado

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